Your privacy is our priority
Committed to protecting your data every step of the way
How we safeguard your rights
We value your trust and handle your personal details in accordance with Malaysia’s data protection laws. This policy clarifies how we collect, store, and use your data when you use our city and local route guides.
We use your information only to improve your experience—never sharing with third parties without your consent. Read below to see how your privacy is respected and protected.
What information we collect
We collect basic details such as your name, email, travel preferences, and feedback when you use our contact forms or request guides.
Information provided by you
- • Name and email submitted via contact forms
- • Questions or feedback entered into our site
- • Travel interests or route requests
- • Survey responses provided voluntarily
- • Reviews or user-generated content
Automatic information collected
- • Website usage data like visit times and pages viewed
- • IP address, device details, browser type
- • Cookies and tracking for essential site operations
- • Geolocation if permitted by your device
- • Basic aggregated analytics for performance
How we use your data
Your data helps us personalize routes, reply to your messages, and enhance the quality of our guides. We do not sell your information.
- • Responding to contact requests
- • Curating tailored city or local routes
- • Improving our site’s usability and content
- • Security and fraud prevention
- • Site analytics and troubleshooting
- • Sending essential service updates
- • Learning from survey and review feedback
Our commitment: We retain your information securely and only as long as necessary for our services or legal obligations.
Sharing your data
Your data is never sold or shared for marketing. We only share with trusted partners for essential services, always under strict privacy agreements.
Use of service providers
We may engage technology or cloud providers to help us deliver and maintain our website—your personal data remains protected.
Legal and regulatory requirements
Your information may be disclosed if required by law or to protect your rights and safety.
Aggregated anonymous statistics
We use anonymous data to track trends and improve our services without identifying individuals.
Your privacy rights
You may access, correct, or ask us to delete your details. Simply reach out via our contact page to exercise your rights.
- • Right to access the data held about you
- • Right to request corrections to your details
- • Right to request that we delete your information
- • Right to data portability upon request
- • Right to object to certain processing
- • Right to restrict the processing of your data
Contact us if you wish to exercise any data rights or have privacy concerns.
How we keep data secure
All personal information is stored securely, and we use safeguards to prevent unauthorized access or theft.
Technical safeguards
- • Data encryption in storage
- • Secure data transfer protocols
- • Regular security patching
- • Monitoring for unauthorized access
Organizational measures
- • Employee privacy training
- • Access limited to essential personnel
- • Regular privacy and security reviews
- • Clear data protection policies observed
Data retention period
We keep your information only as long as necessary for the purposes outlined above or as required by Malaysian law.
- • Personal details provided at signup
- • Travel activity and route interactions
- • Records of your communication with us
- • Any payment-related details for purchases
- • Preferences for newsletters or updates
You may ask for data deletion at any time.
Cross-border data transfers
Transfers outside Malaysia occur only where essential and under safeguards for your privacy.
- • Data processed through cloud providers
- • Transfers only to countries meeting protection standards
- • Standard contractual clauses in place
- • User consent required when mandated
Use of cookies
We use cookies to manage sessions, analyze how our site is used, and keep your choices remembered.
Cookie types we use
- • Cookies required for website operation
- • Analytics to track and improve site performance
- • Preferences saved for better user experience
- • Features like language and display settings
You may control cookie settings in your browser.
Policy updates and changes
Any updates appear on this page with the revision date, so you always know how your data is managed.
- • Policy change notifications on this site
- • Revision date at the top of this policy
- • Email notification if legally required
- • Continued site use means acceptance of updates
Check this page for the latest policy details.
Reach our privacy team
If you have privacy questions or requests, please contact us anytime.
Black & Black, Inc
No. 1, Jalan KS 1, 70000 Seremban, Negeri Sembilan Malaysia
Phone: +6014-667 4191
Email: content@drexalivio.sbs
Policy last updated January 6, 2026
Effective from January 6, 2026